Effective Date: January 22, 2025 | Last Updated: January 22, 2025
Welcome to SIG Solutions ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sigsolutions.co.za (the "Website"), use our services, or interact with our advertisements on social media platforms including Meta (Facebook and Instagram).
This Privacy Policy complies with the Protection of Personal Information Act (POPIA) of South Africa and applies to all personal information we collect through our Website, services, and advertising campaigns.
By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website or services.
We collect several types of information from and about users of our Website and services:
We collect information that you voluntarily provide to us when you:
This information may include:
When you visit our Website, we automatically collect certain information about your device and browsing activities, including:
We may receive information about you from third-party sources, including:
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. This includes:
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Website.
We use the information we collect for the following purposes:
We process your personal information based on the following legal grounds:
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
We may share your information with trusted third-party service providers who assist us in operating our business, including:
These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.
We use Meta's advertising services (Facebook Ads, Instagram Ads) and may share limited information with Meta to:
Meta's use of your information is governed by their own privacy policy, available at facebook.com/privacy.
We may disclose your information if required to do so by law or in response to:
If SIG Solutions is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
Under the Protection of Personal Information Act (POPIA) and applicable data protection laws, you have the following rights regarding your personal information:
You have the right to request confirmation of whether we process your personal information and to obtain a copy of that information.
You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you.
You have the right to request that we delete your personal information in certain circumstances, such as when:
You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
You can opt out of receiving promotional emails from us by:
You can control cookies through your browser settings and opt out of targeted advertising by:
How to Exercise Your Rights: To exercise any of these rights, please contact us using the contact information provided in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law (typically within 30 days).
Our Website may contain links to third-party websites, services, and social media platforms. This Privacy Policy does not apply to these external sites. We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any third-party services you visit or use, including:
Your information may be transferred to and maintained on servers located outside of South Africa, including in countries that may not have the same data protection laws as your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:
By using our Website and services, you consent to the transfer of your information to countries outside South Africa for the purposes described in this Privacy Policy.
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information from our systems.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Information Officer: Franz Badenhorst
Email: sales@sigsolutions.co.za
Physical Address: Riviera, Pretoria, South Africa
Website: sigsolutions.co.za
Business Hours: Monday - Friday, 8:00 AM - 5:00 PM (SAST)
We will acknowledge receipt of your inquiry within 48 hours and respond to your request within 30 days, as required by POPIA.
If you are not satisfied with how we handle your personal information or our response to your inquiry, you have the right to lodge a complaint with the South African Information Regulator:
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
Phone: 012 406 4818
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. When we make changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website and services after any changes constitutes your acceptance of the updated Privacy Policy.
SIG Solutions uses Meta's advertising platform (Facebook Ads and Instagram Ads) to reach potential customers. Here's how we use Meta's advertising services:
We use the Meta Pixel (formerly Facebook Pixel), a tracking code that allows us to:
We may create Custom Audiences using information you've provided to us (such as email addresses or phone numbers) to deliver targeted advertising on Meta platforms. This information is securely shared with Meta in a hashed format.
We may use Lookalike Audiences to reach new people who are similar to our existing customers. This helps us find potential customers who are likely to be interested in our services.
You can control the ads you see on Meta platforms by:
By using our Website, engaging with our services, or interacting with our advertisements on any platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or services.
Important: This Privacy Policy is designed to comply with the Protection of Personal Information Act (POPIA) of South Africa and Meta's advertising policies. We are committed to transparency and protecting your privacy rights.